Making Changes to Your Confirmed Appointments
Unfortunately, you can't change an appointment’s time, duration, location, or assigned nanny once it has been confirmed.
We are unable to arrange time changes to your appointments on your behalf.
Here’s what you can do instead:
- Cancel and Reschedule
- Cancel the original appointment, but only if it starts in more than 24 hours.*
- Set up a new appointment with the updated details.
- You can request the same nanny during the new booking process to see if they are available.
- Minor Adjustments
- For smaller changes, such as slightly shortening or extending the appointment duration, you can communicate directly with your nanny the day of your appointment. Once your appointment is confirmed, you’ll have the option to contact the nanny starting 3 hours before the appointment.
- Please note that while nannies may accommodate small adjustments, this is not guaranteed and depends on their availability.
To make any changes, you'll need to cancel your appointment, set up a new appointment and start the nanny search again.
*If you cancel an appointment that has already been confirmed with LESS than 24 hours' notice prior to its start time, you will incur a cancellation fee equivalent to 4 hours of the Nanny’s time.
We strongly encourage you to set up your babysitting appointment(s) once you are certain of the location, start time and duration.