How do I cancel confirmed and unconfirmed appointments?

To cancel an appointment that has not been confirmed with a nanny

  1. Click on the appointment from the left-hand menu “Pending Appointments”.
  2. Click on Edit, then click on the red button that says “Cancel Appointment”. Then Confirm Cancellation.

To cancel an appointment that has already been confirmed with a nanny, go to the Dashboard and find the appointment you wish to cancel in the Confirmed section.

  1. Click on the appointment. Click on Edit, then click on the red button that says Cancel Appointment. Then Confirm Cancellation.
  2. Both you and the Nanny will receive an email confirming the appointment cancellation.

NOTE: If you cancel an appointment that begins in less than 24 hours, you will be automatically charged a cancellation fee equivalent to 4 hours of the Nanny’s time. The fee will then be automatically passed on to the Nanny.

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