How do I cancel confirmed and unconfirmed appointments?
To cancel an appointment that has not been confirmed with a nanny
- Click on the appointment from the left-hand menu “Pending Appointments”.
- Click on Edit, then click on the red button that says “Cancel Appointment”. Then Confirm Cancellation.
To cancel an appointment that has already been confirmed with a nanny, go to the Dashboard and find the appointment you wish to cancel in the Confirmed section.
- Click on the appointment. Click on Edit, then click on the red button that says Cancel Appointment. Then Confirm Cancellation.
- Both you and the Nanny will receive an email confirming the appointment cancellation.
NOTE: If you cancel an appointment that begins in less than 24 hours, you will be automatically charged a cancellation fee equivalent to 4 hours of the Nanny’s time. The fee will then be automatically passed on to the Nanny.