Can the nanny care for my sick child?

Some Nannies are comfortable caring for children with mild illnesses (e.g. a light cold), while others prefer not to work with sick children altogether. 

Since many Nannies work with various families weekly, they typically prioritize their health and the health of the other families they work with.

If you need an occasional nanny to care for your sick child, please state the nature of the illness when you set up your online appointment so the Nanny is fully aware. You can enter this information in the appointment's INSTRUCTIONS section.

See our Health and Safety policies.

What happens if my child is suddenly ill?

There are 4 possible scenarios:

1. If your child is sick and your babysitting appointment is more than 24 hours away, you can cancel it immediately and avoid the cancellation fee.

2. If your child has fallen ill suddenly and/or you did not have the opportunity to cancel your nanny appointment more than 24 hours in advance, you can log into the Nannies on Call platform and cancel it the day of, preferably before your nanny arrives. In this case, the cancellation fee applies, and your credit card will automatically be charged for 4 hours of the nanny’s time.

3. If your child has a minor illness and you would like the nanny to care for them regardless, you can use the CALL/TEXT feature in the Nannies on Call platform starting 3 hours before your appointment to contact the nanny and ask if they’d be comfortable caring for your sick child.

4. If the nanny is uncomfortable caring for your sick child after you contact them about the illness or when they arrive at your home, the nanny must cancel the appointment on the platform. In this case, no cancellation fee applies.

If you need to cancel your babysitting appointment, please do so sooner rather than later. This is out of consideration and courtesy to the nanny.