What does my Nanny rating mean?

At the end of every appointment you complete as a Nanny, families have the opportunity to  rate and provide a written testimonial about the service you've provided.

Here are some things you should know about your Nanny rating:

  • We monitor the feedback you receive from families to ensure that you're meeting our standards of service.  Our goal is to have a roster of only the best nannies.
  • Nannies whose average rating falls below 3 will be removed from our nanny roster and we'll no longer be able to represent them.
  • The more appointments you complete, the more ratings there will be to average out. Therefore, you will need more ratings of 4 and 5 to keep your rating high.

Nannies are rated in 3 categories on a scale of 1 to 5:

-childcare experience (how well did you demonstrate your childcare abilities during the appointment?)

-punctuality (did you arrive on time for the appointment?)

-overall nanny service experience (customer service)

Rating Scale:

1 = Poor

2 = Mediocre

3 = Good

4 = Very Good

5 = Excellent

In addition to rating your service, clients also have the option of providing a written testimonial.

How to view and track your rating and client testimonials

  1. Log in to the Nannies on Call platform.
  2. Click on the hamburger menu on the top right-hand side (with the 3 horizontal lines).
  3. Scroll down and click on MY BUSINESS.
  4. Next to MY BUSINESS, you will see your average rating with a yellow star next to it. The number underneath it represents the number of client reviews you've received. (circled in red in the photo below)
  5. Click on your rating (circled in red in the previous photo) to read your client testimonials.

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