Am I required to work with children who have mild illnesses?

We understand that many Nannies are hesitant to work in homes where there are sick children or adults.

For this reason, we send clients an email reminder 48 hours before the start of every appointment, asking them to cancel if anyone in their household is sick.

Clients whose children are sick often cancel their appointments on the Nannies on Call platform before the appointment starts, but not always.

Sometimes, you may be en route to a client's house, and they message or call you to let you know their child is sick, or you find this out when you arrive at their home.

What does this mean for you as a Nanny? There are 3 possible scenarios:

Scenario 1: If a child falls ill, the client may choose to cancel the appointment upon your arrival at their home. They'll need to cancel the appointment on the Nannies on Call platform, and a cancellation fee (equivalent to 4 hours of your time) will be charged automatically. *

Alternatively, if the client hasn't yet cancelled the appointment, you can invoice them for 4 hours of your time before leaving their home.*

*As long as the client cancels the appointment on the Nannies on Call platform OR you invoice them for the appointment, you'll receive the cancellation fee.*

Scenario 2: If a child is sick and the client still needs you to care for them, you can choose to work if you're comfortable.

Scenario 3: If the client messages about their child's illness, OR you arrive at the client's home, and their child is sick, and you're NOT comfortable working in these circumstances, you have the option to tell the family that you're unable to work. In this case, you are NOT entitled to collect the cancellation fee. You'll need to email support@nanniesoncall.com to notify us, and we'll cancel the appointment for the client, ensuring they won't be charged a cancellation fee.